Fix a mistake on an invoice

Everyone eventually sends an invoice with the wrong total. Thalermark’s answer is simple: pull it back, fix it, resend it. Same invoice number, same link the customer already has.

Pull it back

On a sent invoice, click Fix this invoice. The confirmation explains exactly what happens: it goes back to a draft you can edit, the customer’s link says it’s being revised, and the amount comes off your books until you resend it.

While it’s pulled back:

• Your invoice list shows it as being revised. There’s even a “Being fixed” tile at the top when any are outstanding.
• The customer’s copy says the business is revising the invoice and they don’t need to do anything. It never shows a wrong total as if it were final.

Fix and resend

Edit the draft like any other, then click Resend corrected invoice. The email opens with an apology that the earlier invoice was wrong, and the customer’s page notes the correction (“Revised Aug 11”) along with the earlier total. Honest, and over in a minute.

Already paid?

A fully paid invoice can’t be pulled back. Remove or refund the payment first, then fix it. Thalermark will tell you this in plain words if you try.

When to void instead

Void is for invoices that shouldn’t exist at all: wrong customer, work that never happened. Voiding cancels the invoice for good. The income it recorded is reversed, the customer’s link stops working, and it stays on your books as a voided document you can’t reopen. For a wrong amount, fix it instead.

Estimates work the same way. Fix this estimate pulls a sent quote back before the customer accepts it.